First Watch Technologies Inc.

20+ Years of Excellence in Cyber Security & Risk Management

About Us

For over 20 years, First Watch has been serving cyber insurers, brokers, and their clients. With origins in identity and fraud protection technology, we have grown through strategic acquisitions and innovation to become a trusted channel partner for cyber claims, cyber security, and risk management services.

First Watch Cyber Solutions

Launched in 2023, First Watch Cyber Solutions combines the expertise of seasoned professionals with SentinelOne®, a top-tier MITRE Evaluated Endpoint Detection and Response tool. Our 24/7/365 services include monitoring, detection, alerting, threat hunting, and remediation, along with incident response and ransomware rollback.

How We Work

Our team employs threat emulation to simulate nation-state actors and advanced persistent threats. Leveraging dedicated malware labs, we research the latest malware techniques and develop proprietary detections that surpass SentinelOne®, reducing false positives while uncovering unknown threats. Active intrusions are remediated using a blend of AI, human intervention, and rigorous validation.

Our fully managed services — including First Watch MDR, MDR PRO, and MxDR — utilize advanced security analytics, AI, behavior-based detections, proactive threat hunting, EDR, EPP, and Next-Gen Antivirus powered by SentinelOne®. Automated rapid response actions and escalation workflows support industry-leading detection and repair times.

Additionally, our cyber solution integrates custom tools that identify known and unknown malware, provide real-time remediation, and offer actionable insights into attack vectors and root causes. This approach streamlines incident response, serves small businesses with a minimum of ten endpoints, and seamlessly integrates with your existing cybersecurity software. All services are delivered by First Watch professionals based in the United States.

Our Service Products

MDR

Managed Detection and Response: Our unique combination of SentinelOne®'s AI-driven threat detection with First Watch's proprietary methods elevates your data security and minimizes false positives. The MDR solution delivers Next-Gen Anti-Virus, Endpoint Detection and Response (EDR), 24/7/365 managed threat detection, rapid response & remediation, active threat hunting, proprietary behavior detections, and ransomware rollback.

Cowbell RX Retail Price
$10.75 per endpoint per month.
Services start as low as 10 endpoints. 		$12.75 per endpoint per month.

MDR PRO

Managed Detection and Response Pro: In addition to the features of MDR, MDR PRO includes an instant communication channel (via Slack or Teams) for real-time interaction with the First Watch team. We also provide comprehensive reports, dedicated resources, and support for Incident Response investigations.

Cowbell RX Retail Price
$12.25 per endpoint per month.
Services start as low as 10 endpoints. 		$14.75 per endpoint per month.

MxDR

Managed Extended Detection and Response: Building on the MDR PRO service, MxDR expands monitoring to additional data sources beyond endpoints, including Office 365 Management logs, Email Tracing logs, Google Reports, and more. The data is correlated using a Next-Gen SIEM (Devo), which supports multi-tenancy. With MxDR, the First Watch team can effectively identify, detect, and remediate Business Email Compromise (BEC) attacks and additional threats beyond the endpoint while protecting your cloud assets.

Cowbell RX Retail Price
$3.00 per log source per endpoint per month.
Requires the purchase of MDR PRO.
Services start as low as 10 endpoints. 		$4.00 per log source per endpoint per month.
Requires the purchase of MDR PRO.
What's Included? MDR MDR Pro MxDR

Next Generation Anti–virus (EPP).

  • Built-in Static AI and Behavioral AI Analysis, Firewall: with location awareness and network connectivity controls
  • Device Control for USB and Bluethooth Devices.

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Managed Threat Detection and Response

  • Customized configuration and setup EPP unique to the environment
  • Review all detections to determine if false positive or an actual threat
  • Manage EPP to include remediation, malware analysis of threats and adding exclusions.

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24x7 Threat Monitoring Detections & Response

  • Every console threat is, reviewed, acted upon, and documented
  • Full response capabilities
  • Automated threat response including remediation

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Rapid Response & Remediation

  • Ransomware rollback
  • Leverage AI to detect and respond to active threats
  • Detect threats across the entire attack surface

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Active Threat Hunting

  • Active hunting & tracking of attacker techniques, global APT campaigns, and emerging cyber crimes
  • Alerting and remediation when threats are detected in your environment

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Proprietary Behavior Based Detections

  • Behavior based detections based on MITRE ATT&CK framework (Techniques, Tatics & Procedures) TTP's
  • Tuning of customers enironment

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Unlimited Incident Response Investigations

  • Full Incident Response
  • Root Cause Analysis (RCA) to include Initial Infection Vector (IIV) and exfil/breach determination

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Enterprise Forensic Investigations

  • Automatic collection of files, and operating system artifacts around a threat
  • Remote Forensic Investigation / Analysis of the endpoint

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Slack Channel

  • Collaboration between customer and First Watch cyber analysts
    • on active threats
  • Communication channel for customer and First Watch MDR team
  • Assigned customer advisor

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Squad Model

  • Dedicated team of experienced cyber analysts
  • Dedicated project manager
  • Quarterly threat landscape reviews

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Managed Extended Detection & Response (MxDR).

  • Cloud based SIEM (Devo),
  • Correlation of endpoint and network traffic,
  • Log source ingestion: Microsoft Logs and Google Logs.

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Contact Us

For inquiries, call our toll-free number at 1-888-385-5090 or via email at [email protected]