Policies

This page includes our Privacy Policy and Security Policy.

Privacy Policy (as of September 2012) This Privacy Policy is subject to and incorporated into the General Terms of Use (the “General Terms”) between you and First Watch. You may access the General Terms by navigating to the ” Terms” tab on the homepage and clicking on the “Terms” button. Capitalized words used in this Privacy Policy without definition have the meaning given to them in the General Terms. By agreeing to the General Terms and using, installing, or accessing the First Watch Products, you are agreeing to this Privacy Policy and the General Terms contained herein.

This Privacy Policy applies to First Watch’s collection and use of personally identifying information that First Watch may gather when you contact us, visit our web site, or purchase, license, or use the First Watch Products. By installing, accessing, or using the First Watch Products, you expressly consent to the collection, processing and use of your personal information according to this Privacy Policy.

How First Watch Uses Information Personal Information: First Watch collects personal information relevant to your transaction with First Watch, including your name, mailing address, phone number, e-mail address and credit card information. First Watch will use your Personal Information to communicate with you about the First Watch Products.

Cookies and Other Technologies: First Watch uses “cookies” and other technologies to collect data that enables us to better understand and improve the usability, performance and effectiveness of our web site. Cookies are files sent to your browser and stored on your computer. If you do not want First Watch to send cookies to your browser, you can set your browser options to reject cookies or notify you when a web site tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of the First Watch Products.

First Watch gathers general information about visits to our web site, the configuration of your computer and your computer’s interaction with First Watch. First Watch uses this information to understand traffic and downloads on our web site, provide you with technical support, improve the web site, and provide the best online experience possible for our customers.

Use of Your Personal Information: First Watch shall protect your Personal Information from disclosure to third parties using a reasonable degree of care, and does not otherwise use or disclose your Personal Information except as follows:

(1) First Watch may use your Personal Information and disclose your Personal Information: (a) to a consumer reporting agency representative; (b) in the course of providing First Watch Products; (c) to law enforcement; (d) to an insurance company; (e) to a representative of a payment verification service, financial institution or credit card company; or (f) to a consumer reporting agency or other organizations in order to obtain informational credit reports about you or a minor child for whom you have registered for First Watch Products;

(2) First Watch may disclose your Personal Information to third parties for the purpose of developing, and providing to you information regarding, products and services that First Watch believes will be of interest to you, but First Watch shall not share, sell, rent or trade your Personal Information with third parties to promote the businesses of such third parties. If you wish to change the types of communications you receive from us, you may do so by clicking on the appropriate “Manage Communications” link in First Watch’s email communications to you or by emailing your request to First Watch at [email protected] Please note that opting-out of receiving promotional email will not affect receipt of service-related, transactional, or legal communication via email in accordance with the General Terms. First Watch will not disclose your personal information to third parties unless disclosure is necessary to comply with law, law enforcement officials, in response to a validly issued subpoena, warrant, or court order.

How You Can Access Or Correct Your Personal Information: You can update your personal information by accessing the password-protected, web-based First Watch administrative console by supplying your valid login credentials or emailing First Watch at [email protected]

Regarding Children: First Watch is very concerned about protecting the privacy of children. The Website is not intended for the use by anyone under the age of thirteen (13), other than as to minor children receiving First Watch Products from First Watch through registration by their parent or legal guardian. First Watch does not intend to collect any personally identifiable information from children under 13 years old or knowingly distribute such information. Children under 13 are not permitted to use First Watch’s web site, and we request that children under 13 not submit any personally identifiable information to First Watch. If a child under 13 has provided First Watch with personally identifiable information, the parent or guardian of that child should contact First Watch immediately at [email protected] to delete this information from our files.

Complaints: If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed by First Watch, you should contact: Better Business Bureau 222 W. Market Street Akron OH 44303 WWW: https://akron.bbb.org Email: [email protected] (330)253-4590 (phone) (330)253-6249 (fax) or General Counsel First Watch Technologies, Inc. 760 Killian Road Akron, Ohio 44319-2530. Email: [email protected]

[First Watch Technologies, Inc. is a participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact First Watch at [email protected] If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at https://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with First Watch to resolve your concerns.]

Security Policy (as of September 2012)

This Security Policy is subject to and incorporated into the General Terms of Use of this Website (the “General Terms). You may access the General Terms by clicking on “Terms” button on the homepage. Capitalized words used in this Security Policy without definition have the meanings given to them in the General Terms. By agreeing to the General Terms and using, installing, or accessing the First Watch Product, you are agreeing to this Security Policy and the terms contained herein.

Secure Features: First Watch takes your privacy and the security of your data very seriously. First Watch is built with a series of administrative, physical and technical safeguards designed to protect your Data.

Secure Transfer: All Data is encrypted with 128-bit [Blowfish] encryption prior to transfer and then sent through an encrypted 128-bit SSL tunnel to First Watch data centers.

Secure Storage: After the secure transfer to First Watch data centers, your Data is maintained and stored with First Watch using 128-bit [Blowfish] encryption. Your Data is accessible only by supplying your valid login credentials. You can choose to use First Watch’s 1024-bit encryption key or manage your own encryption key. If you choose to manage your own encryption key, you must safely archive it because, if lost, you will not be able to restore or otherwise access your data.

Physical Security: First Watch servers are located in secure data centers, protected with features such as gated perimeter access, 24 x 7 x 365 on-site staffed security and technicians, electronic card key access, and security cameras inside and outside of the buildings. Our data centers are hardened with many of the latest measures in security precautions, including biometric access controls and multi-tiered security perimeters. Furthermore, we have implemented a multi-layered security process protocol designed to help keep your data safe. Our processes have been independently verified in a successful third-party SAS 70 Type II audit to verify confidentiality, integrity and availability of customer data.

Restricted Access: Your Data may be accessed using the password protected, web-based First Watch administrative console by supplying your valid login credentials and via (i) an internet enabled computer other than the computer registered with First Watch using remote file access, or (ii) certain software applications, including the iPhone and BlackBerry applications. Although First Watch makes good faith efforts to store your personal information and Data in a secure operating environment that is not accessible to unauthorized users, First Watch cannot guarantee complete security. By using such products and services, you knowingly accept this risk.

Network Security: First Watch utilizes independent third party consultants to review the safety and security of your Data and routinely checks its systems for vulnerabilities to ensure that your Data is safe. First Watch’s Privacy Policy Additional information about First Watch’s security program is available by navigating to the “Privacy Policy” link at the bottom of this page or by clicking Privacy Policy. If you would like to contact First Watch directly with security or privacy questions, please email First Watch at [email protected]